Involving staff: YES. Digitise Services: YES. But not as a one-off. Change is a permanent factor and managing change aimed at continuous improvements needs to be second nature in the culture of your teams. Empowering your teams to continuously improve your primary services, with an agile IT infrastructure that easily adopts those changes, will help your council to successfully run management programmes with cost savings as a welcome result.
When staff are empowered to take the lead and services are redesigned or (partially) automated, how do we know if it works in practice? After implementation, make sure that you bring the teams back to the table again and ask them - how did it go in practice, where do we need to correct, and where do you see additional opportunities? You will be surprised by their answers!
At Engage Process we serve 250+ councils across the UK and the Netherlands. Contact us if you are excited to learn how you can benefit too. Email us at firstname.lastname@example.org.